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Frequently Asked Questions
General Questions
What is Trumartt?
Trumartt is an online marketplace that connects buyers and sellers, offering a wide range of products and services. Our platform provides a secure and convenient environment for transactions.
How do I create an account on Trumartt?
To create an account, click on the "Sign Up" button on the homepage and follow the registration instructions. You will need to provide your email address, choose a username and password, and agree to our Terms and Conditions.
How can I contact Trumartt customer support?
You can contact our customer support team by emailing [vendorsupport@trumartt.com] or through the "Contact Us" page on our website. We strive to respond to all inquiries within 24 hours.
Buying on Trumartt
How do I make a purchase?
To make a purchase, browse the marketplace, select the desired product or service, and click on the "Buy Now" button. Follow the checkout process to complete your order.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards, Mobile Money, and other electronic payment options. All payments must be made through the Trumartt platform.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website.
What is the return policy?
Our return policy allows for the return of certain products and services within a specified period. Refer to our Return Policy for detailed information on eligibility and the return process.
How do I initiate a return?
To initiate a return, contact our customer support within the specified return period. Provide proof of purchase and reason for return. Returns must be shipped back to the seller in their original condition and packaging.
Selling on Trumartt
How do I become a vendor on Trumartt?
To become a vendor is completely free, register for an account and apply for vendor status through the "Become a Vendor" page. Provide the required information and register your store.All vendors must verify their stores with Ghana Card.
To do this, go to your store dashboard and select 'Settings,' then click 'Verification.' Check the box to verify your account, and upload a clear image of your Ghana Card along with a selfie of you holding your Ghana Card. Fill in your address and save the information.Once your verification is approved, you can begin listing your products and services.
What are the fees for selling on Trumartt?
Trumartt charges a 5% commission on each sale. The commission rate varies depending on the product or service category.
How do I list a product or service?
To list a product or service, log in to your seller account, navigate to the "Add New Listing" page, and provide the required details, including title, description, price, and images. Ensure that your listing complies with our guidelines.
How do I manage my orders?
You can manage your orders through the "Orders" section of your seller account. Here, you can view order details, update shipping status, and communicate with buyers.
What is the process for receiving payments?
Payments for completed orders are processed through our secure payment gateway. Funds will be transferred to your Trumartt account after the order is marked as completed.
How do vendor payouts work?
Vendor payouts are processed on a regular schedule, typically bi-weekly The payout schedule and method will be outlined in your vendor account settings. Ensure that your payment details are up to date to avoid any delays. Trumartt deducts any applicable fees or commissions before transferring the remaining balance to your account.
Security and Privacy
How does Trumartt protect my personal information?
We are committed to protecting your privacy. Any personal data you provide to us will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.
Is my payment information secure?
Yes, all payments are processed securely through our payment gateways. We do not store your payment information on our servers.
What should I do if I suspect fraudulent activity?
If you suspect fraudulent activity on your account, contact our customer support immediately. We will investigate the issue and take appropriate action to protect your account.
Other Questions
Can I become an affiliate partner?
Yes, we offer an affiliate program for individuals and businesses interested in promoting Trumartt. Visit our "Affiliate Program" page for more information and to apply.
How do I leave a review for a product or service?
To leave a review, log in to your account, navigate to the product or service page, and click on the "Leave a Review" button. Provide your rating and feedback to help other users make informed decisions.
What happens if there is a dispute between a buyer and a vendor?
In the event of a dispute, Trumartt will mediate to resolve the issue. Both parties are expected to cooperate and provide any necessary information to facilitate a resolution.